We offer a replacement or refund to any of our customers who is looking to take advantage of the 30 day money back guarantee.
The process involves 4 simple steps:
1. Please get in contact with our support team at [email protected]
2. You'll be provided with a return address
3. Once you send the product back, get in contact with us again (Don't forget to send us your return tracking number!)
4. Your refund will be provided to you. Wait 4-5 days for it to reflect in your credit card statement
Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Used cleaning/hygiene items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet, please contact us at [email protected]
To return your product, please send us an email at [email protected] so we can provide you the shipping address.
You will be responsible for paying for your own shipping costs for returning your item with registered mail. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Every product bought by consumers must be free from any hidden defects, conform to the contract of sale and performs like any other similar product.
A consumer may choose to return a product for two reasons: the good is defective or because of a change of mind.
The goods bought should always be as described by the trader, fit for purpose and must also show the quality and performance which are normal in goods of the same type.
If this is not the case, under the two year legal warranty, the consumer may ask for a free of charge remedy. The remedies provided by law are: repair, replacement or refund.
Change of mind
Change of mind situations or wrong buying decisions are not protected by law. This means that traders are not legally obliged to offer consumers a remedy in such situations.
Most retailers, however, do have certain return policies that would allow consumers to exchange unwanted items. In fact, it is the consumers’ responsability to ask about shops’ return policies before concluding a purchase.
In such situations, traders may offer one of the following solutions:
- Exchange of goods
- Credit Note
Please get in contact with us prior to returning your product. Our support team will instruct you the address you need to return the product to.